Geisinger - Mount Pleasant at 531 Mount Pleasant Drive, Scranton, Pennsylvania.

As a health care provider myself, I strive to provide my patients with the best care every single day. When it comes to my own health, I expect the same in return. It is a shame that the Geisinger organization has let the providers (doctors and nurses) who work for them down who are pleasant and work hard to provide their patients with the best care. I have no complaints about the doctors and nurses I have seen. However, I am extremely disappointed in the total lack of effort that is put into getting patients into the practice. I am a PATIENT. Not a client. Not a customer. This is my health. I have called three times to be scheduled for a procedure that was prescribed for me a month ago. The first two times I was told I would receive a call back because the department needed to review my paperwork. Then I called back to see what was taking so long (weeks) and I was put on hold twice, transferred and ended up leaving a message for someone to call me back (again). They never did. Not only that, the girl on the phone said that it made no sense why they didn't just get me scheduled... and then did the same thing the first two people did. Transferred me to an answering machine. If you do not want to do the job, don't prescribe it. The building is beautiful, the doctors are good, the rest is awful. I could go on but I won't. Do not be fooled by the pretty packaging.